What should you do in an emergency or for maintenance requests?
Our Property Management contactable hours are 9:00am to 4:30pm, Monday to Friday. After hours, on weekends, and public holidays, we are unavailable but on call for emergencies only. In case of an emergency, please call 027 205 6914 (texts will not be answered after hours).
For non-urgent repairs, please use TAPI, our online maintenance request service below. Please also email rentals.swanson@raywhite.com.
We will contact you as soon as possible to discuss the issue and arrange the necessary repairs.
What constitutes an emergency?
Here are examples of emergencies and how to handle them:
- No water: Call us on 027 205 6914 and lodge the issue on TAPI above.
- No electricity: Contact your energy provider first to check for supply issues. If they confirm you need an electrician, call us on 027 205 6914 and lodge the request on TAPI above.
- Flooding: If flooding is from a tap or hot water cylinder, turn off the water at the meter. Then, call us on 027 205 6914 and submit a request on TAPI above.
- Locked out of property: Contact us on 027 205 6914. Please note that a call-out fee will apply.
- Life-threatening situations: Evacuate the property immediately and dial 111. Then, call us on 027 205 6914.
What is NOT an emergency?
Issues that can be addressed during normal business hours are not considered emergencies unless they are life-threatening or causing immediate damage. Examples include:
- No hot water: This will be addressed during working hours. Please submit a request through TAPI above, and email us on rentals.swanson@raywhite.com.
- Broken window: Temporarily board it up with a tarp, wood, or similar material. Lodge a work order on TAPI above, and we will attend to it during business hours.
Helpful tip: Including photos with your maintenance request can speed up the process. If possible, take clear photos showing the damage, make, or model and submit them through TAPI above.